Please read our "HOW TO ORDER" section located in the left column of our Home Page for basic ordering information.
ADDITIONAL TERMS AND ORDERING INFORMATION SPECIFICALLY FOR THE ?TWISTED MASKS AND COSTUMES? DEPARTMENT:
MINIMUM ORDER for "Twisted Masks and Costumes" department: NONE! Does not include shipping and handling charges.
DELIVERY: Be aware that each mask and costume is HAND MADE by the manufacturer and produced individually as ordered. Because of this, please allow a minimum of 3-weeks for production plus delivery time. Sorry, rush order will not be accepted! Be certain to place your order in the "Twisted Masks and Costumes" department as soon as possible so to obtain your merchandise well before the Halloween season. It is also highly advised that you contact The Haunter's Depot regarding availability and time constraints on the manufacturer before placing your order as they might be backed up with filling individual orders from other customers. (Ordering deadlines may apply for all custom "made to order" products found in the Twisted Masks and Costumes department.)
SHIPPING AND HANDLING: Please see each individual mask, costume or prop for information. Shipping and handling charges and sales tax (if applicable) will need to be added to your merchandise sub total before sending payment.
INSURANCE: UPS automatically pays for the first $100.00 of all orders at no charge. Should you wish additional insurance to cover the balance of your order, please inquire with The Haunter's Depot for a price quote when you inquire about shipping and handling charges, etc.
ADDITIONAL ORDERING INFORMATION: Please be aware that once your order has been paid for and the manufacturer confirms receipt of the order with us, the sale is considered final and no refunds will be issued. This is mainly because each mask and costumes is specially HAND MADE by the manufacturer and produced individually as ordered. In regard to repair and/or replacement of any item in this particular department, after reviewing written notice, the manufacturer will repair or replace any returned defective item due to manufacturer's responsibility at their discretion. (See basic ordering information in the HOW TO ORDER section.)
