TERMS AND CONDITIONS OF SALE HOW TO ORDER MERCHANDISE

It is truly sad that in this day and age that some customers attempt to rip off businesses for personal gain. By doing this, they are being unfair to other customers, to us, and only contributes to higher prices in the future.  The Haunter's Depot takes any kind of fraudulent activity very seriously and we will take the appropriate action (legal or otherwise) should it be discovered that a customer has committed any type of fraud against us, our suppliers, the manufacturers we deal with, PayPal, banking institutions, credit card companies, and/or delivery services (including UPS, Federal Express, United States Postal Service, etc.)  All e-mail correspondence and other steps in the ordering process from the initial placement of an order through the delivery process are kept on file and all information will be forwarded to the appropriate authorities, individuals, companies, etc., should any type of fraudulent activity be suspected.  All merchandise is shipped out to the customer with either a tracking number or delivery confirmation number and we do, in fact, check each and every shipment to confirm delivery using this information.  Tracking numbers and delivery confirmation numbers do not lie, and is an established way for us to know whether or not a customer received the delivery.  If a delivery was made by the carrier, we will have proof of this.

It is the sole responsibility of the customer to SAFEGUARD their e-mail address account and password, PayPal account and password, credit card information and password, etc.  We will not be held responsible if a customer fails to safeguard their personal information and either knowingly (or unknowingly) lets this information fall into the hands of someone who would commit fraud.  Customers are to be aware that all claims of "unauthorized" charges to a PayPal account, a debit card, credit card, etc., will be thoroughly investigated and the appropriate action taken should fraudulent activity be discovered.

EVEN EXCHANGE RETURNS:   Although "all sales are final" the manufacturers that supply the merchandise to our customers have agreed to replace defective or damaged merchandise on an "even exchange" basis only.  All defective or damaged goods must be returned to the originating supplier or manufacturer.  All merchandise that is to be returned must be authorized in advance, and a Return Authorization Number (RAN) number must be provided to the customer before returning any merchandise.  Customers will be advised by way of e-mail of the RAN number.  It is the customer's responsibility to notify both the shipper of the goods (i.e., USPS, UPS, FedEx, etc.) and The Haunter's Depot at Info@HauntersDepot.com to file a claim no later than three (3) days of receipt of merchandise.  (The date of receipt of merchandise will be verified through the tracking number or delivery confirmation number associated with the package.)  Notification to either the shipper and/or The Haunter's Depot of defective or damaged goods after the three (3) day period will not be accepted.

If you order one item but receive a different item, the supplier that sent your merchandise will replace the wrong item with the correct item on an "even exchange" basis only.  This is also true if (for instance) you ordered a small size costume but received a large size costume instead.  The replacement will be with the original item as it was originally ordered.  Please note that this is not the same as if you ordered a small size but it does not fit and you want a larger size.  For instance, if the customer ordered a size Medium costume and upon first trying it out finds that a smaller or larger size should have been ordered, the supplier or manufacturer will not exchange it for a size larger because a size Medium was wanted to begin with.  This is why it is very important that customers order the proper size to begin with, and we will confirm with customers (in advance) if all information sent to us during the ordering process is true and correct before our supplier or manufacturer ships out the order.

We cannot guarantee that a particular size costume will fit you.  Be absolutely certain that if you tell us that you normally wear a certain size dress, shirt, pants, etc., that it is, in fact, the proper size! The supplier or manufacturer that will be sending your merchandise will not exchange the costume with a different size if they did, in fact, send you what you wanted. A male and female generalized "Sizing Chart" is available on specific pages within various departments (and by way of e-mail upon request), and we will also confirm your proper size by way of e-mail before your order is officially accepted and your merchandise shipped. Also note that If the costume only comes in one size (for example "one size fits most" or "standard adult size") it cannot be replaced as there is no other size available. "One size fits most" or "standard adult size" is not the same as "one size fits all". If you already have the largest size of a costume and need a larger one we can not replace or exchange it. Likewise, if you already have the smallest size of a costume and need a smaller size we can also not replace or exchange that costume.

A costume may not be exchanged for a different style of costume if the original style does not fit. If it becomes necessary for you to return a costume for "even exchange", any item returned for any reason must be returned in a box with all original materials included (see above). If you return a costume in an envelope (padded or not) both The Haunter's Depot and the originating supplier or manufacturer will not allow the return. And as a reminder, you will need to notify The Haunter's Depot within the stipulated three (3) day time period following receipt of your package to request a Return Authorization Number (RAN) in order to return any and all merchandise.

The Haunter's Depot as well as the suppliers and manufacturers that we deal with do not guarantee that a particular costume, mask or any other item will be suitable for a particular purpose.  Due to the fact that all People are unique in size and shape it cannot be guaranteed that a particular costume or mask will fit a particular person.

Our on-line store reflects our prices effective on the original date of posting. We can make no guarantees against price increases (which may change from time to time) or availability of merchandise. All merchandise is subject to availability. Please be aware that once your payment has been received and our suppliers are contacted with your order, all sales then become final and no refunds or credits will be issued. This especially applies to items that are "made to order" and work has already begun on the merchandise ordered. Refunds can only be given if the customer cancels the order (or a portion of the order) before merchandise is shipped out by the suppliers or manufacturers we deal with that are responsible for shipping orders. If only a portion of the order has been cancelled, the appropriate amount will be refunded to the customer.

There is a 20% cancellation fee (calculated on the total amount of the items ordered plus shipping) on orders cancelled within 72 hours of a customer placing an order (excluding "made to order" products which are non-refundable) and if the order has not yet been shipped. The cancellation fee will be waived if the order (or a portion of the order) was cancelled by The Haunter's Depot due to the possibility of the item(s) in question being out of stock or a manufacturer not being able to produce the merchandise ordered. A cancellation fee or any kind of refund will not be given on custom "made to order" merchandise that has already been submitted and/or paid to the manufacturer (per order by the customer) and the manufacturer has already purchased materials and begun assembling a customer's special order.

If we must resort to using a collection agency, legal council, or any other proceedings (legal or otherwise) to collect monies owed to us, it is hereby understood and agreed that the customer will be responsible for any and all collections, chargebacks, legal fees, etc.

Back orders on merchandise ordered will automatically be shipped unless otherwise notified by the customer at the time of being notified.

The Haunter's Depot and the vendors, suppliers, and manufacturers that have their merchandise posted on our web site (or through any other means provided by us) assume no liability whatsoever for the use or misuse of any product posted on our on-line store or through any other means provided by us. The submission of any order made to The Haunter's Depot automatically constitutes a legally binding agreement that the customer has read and fully understands the information provided. Should there be any questions about anything on this web site (such as the proper operation of a particular electronic or animated product, etc.), the customer should contact us at Info@HauntersDepot.com before the order is placed.