Please read our "TERMS AND CONDITIONS OF SALE" section located in the left column of our Home Page for basic ordering information.
ADDITIONAL TERMS AND ORDERING INFORMATION SPECIFICALLY FOR THE "ELECTRONICS AND SPECIAL EFFECTS" DEPARTMENT:
MINIMUM ORDER for Electronics and Special Effects merchandise: $25.00. Does not include shipping.
DELIVERY: Please allow approximately 1-2 weeks for delivery (pending availability) beginning after your order has been received. Orders received during the months of August, September and October should allow a minimum of 2-weeks (pending availability) for delivery due to the very busy Halloween season. Sorry, rush orders received during these months will not be accepted. Orders will be filled depending upon availability of the merchandise through our supplier(s). Therefore, it is very important that you contact The Haunter's Depot regarding availability before placing your order.
SHIPPING & HANDLING: Before sending your payment, please contact The Haunter's Depot at our primary e-mail address at Info@HauntersDepot.com to get a price quote for shipping and handling costs, as well as item availability. Shipping and handling charges will need to be added to your merchandise sub total before sending payment. Prices and item availability are subject to change without notice.
INSURANCE: The carrier automatically pays for the first $100.00 of all orders at no charge. Should you wish additional insurance to cover the balance of your order, please inquire with The Haunter's Depot for a price quote when you inquire about shipping and handling charges.
BACK ORDERS: The manufacturer does not automatically ship back ordered items. We will notify you when items are available, at which point you may reorder.
RETURN POLICY: Due to the nature of the merchandise sold, all sales are considered final. However, the manufacturer stands behind their products and will accept returns for manufacturing defects only, and on an even-exchange basis only. Products come with a limited warranty for manufacturing defects.
SHIPPING DAMAGE: If packages or contents arrive damaged, save all packing material and contact us at Info@HauntersDepot.com no later than three (3) days of receipt for claim processing with the carrier that handled the original delivery.
RETURN PROCEDURE: It is the responsibility of the "end user" to return allegedly defective merchandise directly to the manufacturer for replacement or repair. A written detailed description as to what took place when the equipment was operated must be included (e.g., symptoms of equipment defect, duration equipment was used, cause of any and all damage, if unit is a fog machine the type/make/manufacturer of the fog fluid used will need to be provided, etc.). The original box the equipment was packed in plus any packaging materials, parts, paperwork (including Warranty card information), etc., must also accompany each unit. Once the equipment has been received, it will be the sole responsibility of the manufacturer to make the determination as to the cause of any alleged defect, equipment misuse, damage, etc., and whether they will replace or repair the unit(s) under warranty. Shipment of equipment is the responsibility of the "end user". Return delivery of the equipment will be the responsibility of the manufacturer.
DEFECTIVE GUIDELINES: All returns must be pre-approved. No credit will be given on products used for display or commercial use. Items that have been misused, have dead batteries or burned out bulbs will not be considered defective. Products that have been altered, taken apart or have missing parts will not be credited. No cash refunds or credit card chargebacks will be issued. Unauthorized returns will not be accepted and automatically returned to the sender at their expense. No allowances for breakages or loss in transit unless equipment has been properly insured prior to shipment. It is the responsibility of the customer to return defective items to the manufacturer and not to The Haunter's Depot. The manufacturer's shipping address, phone number, etc., will be provided should the need arise for any repairs and/or exchanges. By placing an order through The Haunter's Depot the customer automatically agrees to all Terms and Conditions of Sale both in this department and those stipulated in our main Terms and Conditions of Sale department.