DELIVERY: Please allow a minimum of 1-week for delivery after payment has been received and your order process through our service. 2nd and 3rd day rush delivery is available. Please contact us at Info@HauntersDepot.com for a quote on rush delivery charges before placing your order and to check on product availability. Orders received during the months of November and December will be filled depending upon availability of the merchandise through the manufacturer(s). Therefore, it is very important that you contact us in advance regarding availability before placing your order. Sorry, rush delivery is not available for merchandise that is made-to-order by the manufacturer. These generally take 2-3 weeks for production plus delivery time.
Please be aware that due to the type of merchandise being sold, all sales are considered final. Therefore, be absolutely certain that when you place an order through our service that you know the exact size of the costume you want (if a specific size is offered) as the suppliers and manufacturers we deal with will not exchange a costume should you order the wrong size! Should damaged goods be received, the manufacturer will do an "even exchange" for the same size only. Please see our HOW TO ORDER section on on Home Page for complete details on exchanges.
WRONG MERCHANDISE RECEIVED
If you order one item but receive a different item, the supplier that sent your merchandise will replace the wrong item with the correct item on an even exchange basis only. This is also true if you ordered a small size but received a large size of a costume. The replacement will be with the original item as it was originally ordered. Please note that this is not the same as if you ordered a small size but it does not fit and you want a larger size. (See ordered wrong size costume below.)
ORDERED WRONG SIZE COSTUME
We cannot guarantee that a particular size costume will fit you. If you order a costume of a specific size and when you try it on it is either too large or too small, the manufacturer will not exchange it for a different size since you ordered a specific size to begin with. So once again, be certain that you order the proper size when placing your order! If the costume only comes in one size (such as "one size fits most") we will not replace it as there is no other size available. "One size fits most" is not the same as "One size fits all". If you already have the largest size of a costume and need a larger one we can not replace it. Likewise, if you already have the smallest size of a costume and need a smaller size we can not replace it.
A costume may not be exchanged for a different style costume if the original style ordered does not fit. Any item returned due to damage while en route to your shipping address must be returned in the "original" box it was shipped in. If you return a costume in an envelope (padded or not) both our service and the manufacturer will not allow the return. You must request a Return Merchandise Authorization number in order to return merchandise for "even exchange" only.
Both our service and the suppliers and manufacturers we deal with do not guarantee that a particular costume, mask or any other item will be suitable for a particular purpose. Due to the fact that all People are unique in size and shape we can not guarantee that a particular costume or mask will fit a particular person.
ACCEPTANCE OF ORDERS
When a customer places an order (either for themselves or on behalf of another individual, business, etc.), our service will accept the order based on the customer reading and understanding all of the Terms and Conditions found on our web site. Should the customer have any questions pertaining to any of our Terms and Conditions of Sale as stated either herein, in any individual "department", they should contact us at Info@HauntersDepot.com before the order is placed as all sales are considered final.
Our on-line store reflects our prices at time of posting. We can make no guarantees against price increases (which may change from time to time) or availability of merchandise. Please be aware that once your payment has been received and the merchandise confirmed as being available, all sales then become final and no refunds or credits will be issued. This especially applies on items that are "hand made" and work has already begun on the merchandise ordered.
BACK ORDERS: Some orders may be shipped before they are entirely completed unless otherwise instructed. The manufacturer will continue to ship back ordered merchandise as it becomes available. Orders will be considered "active" unless a cancellation date is supplied (by customer) when the original order is placed.
The Haunter's Depot and the suppliers and manufacturers we deal with assume no liability whatsoever for the use or misuse of any product or item found on our on-line store.